What if my order is damaged?

At klikby.com, we take great care in packaging your items to ensure they arrive safely. However, if your order arrives damaged or defective, here’s what you should do:

1. Inspect Your Order:

   • When you receive your order, please inspect it immediately to ensure that the items are in good condition.

   • If there is any visible damage to the item or packaging, please take photos of the damage and keep them for reference.

2. Contact Us Immediately:

   • If your order is damaged, please contact us within 48 hours of receiving your items.

   • You can reach our customer support team by:

     • Email: support@klikby.com

     • Phone: +201000813137

   • Provide your order number, a description of the damage, and photos showing the damaged item(s).

3. Return or Exchange Process:

   • If your item is damaged or defective, we will cover the cost of return shipping.

   • Once we receive the damaged item and confirm the issue, we will either:

     • Offer you a refund, or

     • Send you a replacement if available.

   • You can also opt for an exchange if you prefer a different item instead of a refund or replacement.

4. Conditions:

   • Please note that damaged items must be returned in the same condition they were received.

   • If the item shows signs of misuse or accidental damage caused by the customer, the return request may be rejected.

Need Assistance?

If you have any questions about a damaged order, don’t hesitate to get in touch with us:

• Email: support@klikby.com

• Phone: +201000813137

Thank you for shopping with klikby.com!