I’ve received a faulty/damaged item

If you receive a faulty or damaged item, please follow these steps:

1. Inspect the Item Immediately

   • Check the item and its packaging for any visible damage.

   • Take photos of the damage for reference.

2. Contact Customer Support

   • Email: support@klikby.com

   • Phone: +20 100 081 3137

   • Provide your order number, a description of the damage, and photos showing the damaged item(s).

   • You can contact us within the general 14-day return window, no strict 48-hour limit.

3. Return or Exchange

   • We will cover all return shipping costs at no cost to you.

   • After inspection, we will either:

     • Issue a full refund to your original payment method, or

     • Send a replacement item if available.

   • You may also opt for an exchange if you prefer a different item instead of a refund or replacement.

4. Conditions

   • Damaged or faulty items must be returned in the same condition they were received.

   • If the item shows signs of misuse or accidental damage caused by the customer, the return request may be rejected, but no extra charges will be applied.

5. Need Assistance?

   • Email: support@klikby.com

   • Phone: +20 100 081 3137

Thank you for shopping with klikby.com!