We understand how frustrating it can be to receive a faulty or damaged item, and we are here to assist you. Please follow the steps below to resolve the issue:
1. Check the Item Condition
-
For new products: If the item is new and has arrived damaged or faulty, please contact us as soon as possible.
-
For used items: Since most of our products are pre-owned, they may show signs of previous use. However, if the item you received is significantly different from the condition it was described in, or if it’s damaged beyond reasonable wear and tear, we are happy to help.
2. Contact Us Immediately
-
Please reach out within 48 hours of receiving your item to report any damages or faults.
-
Provide us with your order number, item details, and clear photos showing the damage or issue.
You can contact us via:
-
Email: support@klikby.com
-
Phone: +201000813137
3. Assessment and Resolution
-
After reviewing the information and photos you provide, we will determine the best course of action.
-
If the item is deemed faulty or damaged due to our error, we will arrange a free return and provide a replacement or refund (depending on your preference and stock availability).
4. Return Process (if applicable)
-
If a return is necessary, we will provide you with a return shipping label. Please ensure the item is returned in its original packaging (if possible) along with any accessories, documentation, or parts that came with it.
-
In the case of used items, we understand that normal wear and tear may occur, but we will address significant defects or damage.
5. Refund Process
-
Once the faulty or damaged item is received and inspected, we will process your refund within 5-10 business days.
-
For payments made by credit card or online methods, the refund will be issued to the original payment method.
-
For cash on delivery purchases, we will work with you to determine the most suitable refund method.
Important Notes:
-
Items that are returned without prior approval or not following the return process will not be accepted.
-
If the damage or fault is discovered after use or installation (for example, electronics), please make sure to reach out to us as soon as possible.
Need Further Help?
If you have any questions or need assistance, please do not hesitate to contact us:
-
Email: support@klikby.com
-
Phone: +201000813137
Thank you for choosing klikby.com!
No products in the cart.