I would like to return my order

At klikby.com, we want you to be satisfied with your purchase. If you would like to return an item, here’s how you can do it:

1. Eligibility for Return:

   • You can request a return within 14 days of receiving your order.

   • The item must be in its original condition, unused, and in its original packaging.

   • For used or pre-owned items: The item must be returned in the same condition in which it was received. If the item is used or pre-owned, it should be in the same working condition and without damage or visible defects as it was when shipped to you.

   • You will need to provide proof of purchase (receipt or order confirmation).

2. How to Request a Return:

   • Contact Us: You can reach out to our customer support team by email at support@klikby.com or by phone at +201000813137 to start the return process.

   • Make sure to include your order number and the reason for your return.

3. Return Shipping Costs:

   • If the item is damaged or has a manufacturing defect, we will cover the return shipping costs.

   • If the item is in good condition and the return is not due to a defect, the customer is responsible for return shipping costs.

4. Return Processing:

   • Once we receive the returned item, we will inspect it. If the return is approved, your refund will be issued to your original payment method within 10 business days.

   • If the item does not meet the return conditions (e.g., used or damaged items), the return request may be rejected, and the item will be sent back to you.

5. Exchanges:

   • If you wish to exchange an item, please return the item you no longer want. Once the return is processed and approved, you can place a new order for the replacement item.

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Need Help?

If you have any questions or need assistance with returning an item, feel free to reach out to us:

• Email: support@klikby.com

• Phone: +201000813137

Thank you for shopping with klikby.com!