If you would like to return your order, please follow these steps:
Check Eligibility
You can request a return within 14 days of receiving your order.
The item must be in its original condition, unused, and in its original packaging.
For used or pre-owned items: The item must be returned in the same condition in which it was received, without any damage or visible defects.
Proof of purchase (receipt or order confirmation) is required.
Contact Support
Email: support@klikby.com
Phone: +20 100 081 3137
Include your order number and the reason for return.
Return Method
In store: Visit our office to return your item directly.
By mail: Use the return label provided (download and print) to send the item back at no cost to you.
Processing and Refund
Once we receive the returned item, we will inspect it.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment method.
If the item does not meet return conditions (e.g., used or damaged), the return request may be rejected and the item will be sent back to you at no additional cost