How do I cancel an order?

At klikby.com, we aim to provide you with the best shopping experience. If you need to cancel your order, here’s how to proceed:

1. Request Cancellation Within 24 Hours:

   • If you want to cancel your order, please contact us within 24 hours of placing it.

   • Orders are processed quickly, so the sooner you get in touch, the higher the chance to cancel it before shipping.

2. Payment Methods Matter:

   • If you have paid using credit/debit card (Visa, Mastercard, etc.) or any online payment method, your cancellation request will be processed and refunded to your original payment method.

   • For cash on delivery orders, there is no immediate charge, so cancellation is easier. If you choose to cancel, no further steps are required as no payment has been made yet.

3. Contact Us:

   • To cancel, please reach out to us through:

     • Email: support@klikby.com

     • Phone: +201000813137

   • Kindly include your order number, name, and cancellation request in your communication.

4. Order Processing:

   • If your order has already been shipped, we won’t be able to cancel it. In that case, please refer to our returns process once you receive the item.

5. Refund Process:

   • For paid orders (via card or other online methods), if we successfully cancel your order before it’s shipped, you’ll receive a full refund within 5-10 business days, depending on your payment provider.

   • For cash on delivery orders, cancellation won’t require any further action as no charge has been made.

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Need Assistance?

If you have any further questions or need help with your cancellation request, feel free to contact us:

• Email: support@klikby.com

• Phone: +201000813137

Thank you for choosing klikby.com!