At klikby.com, we take great care in packaging your items to ensure they arrive safely. However, if your order arrives damaged or defective, here’s what to do:
Inspect Your Order
When you receive your order, please inspect it to ensure the items are in good condition.
If there is any visible damage to the item or packaging, take photos for reference.
Contact Us
Email: support@klikby.com
Phone: +20 100 081 3137
Provide your order number, a description of the damage, and photos showing the damaged item(s).
No strict 48-hour limit — contact us as soon as possible within the general return window.
Return or Exchange Process
If your item is damaged or defective, we will cover all return shipping costs at no cost to the customer.
Once we receive and inspect the damaged item, we will:
Issue a full refund to your original payment method, or
Send a replacement item if available.
You can also opt for an exchange if you prefer a different item instead of a refund or replacement.
Conditions
Damaged items must be returned in the same condition they were received.
If the item shows signs of misuse or accidental damage caused by the customer, the return request may be rejected, but no additional costs will be charged for rejected returns.
Need Assistance?
If you have any questions about a damaged order, don’t hesitate to get in touch:
Email: support@klikby.com
Phone: +20 100 081 3137
Shopping Cart (0)
No products in the cart.