Refunds and Disputes

Return Window: You have 14 days from the date you receive your item to request a return.
Eligibility for Return: Due to the nature of our products being pre-owned or refurbished, returns are only accepted if the item is defective, damaged, or not as described. Items must be returned in the same condition they were received, including all accessories and parts.
Return Process: To initiate a return, please contact us at support@klikby.com or call +201000813137. Once your return is accepted, we will provide you with instructions on how to return the item.
Non-Returnable Items: In general, returns are not accepted for items that are fully functional and as described unless they are faulty or damaged. This includes items that show signs of use or wear that were not disclosed prior to purchase.
Refund Processing: After we receive and inspect your returned item, we will notify you if your return is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note, it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Inspection Upon Receipt: Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@klikby.com or call +201000813137 so we can help resolve the issue.
Return for Damaged/Defective Items: If the product is damaged or defective, we will arrange for a return at no cost to you, and a replacement or refund will be provided based on the situation.

Exchange Process: If you wish to exchange an item, you can return the item for a refund (if eligible) and place a new order for the replacement item.
Exchange Eligibility: Exchanges are only applicable for defective, damaged, or incorrect items.

Dispute Resolution: If you encounter any problems with your order or product that cannot be resolved directly with our customer support team, we are here to help. Please reach out to us to resolve any disputes amicably.
Escalation: If your issue remains unresolved after contacting our customer support team, we will escalate the matter to senior management for further review and resolution.
Payment Disputes: If you feel there has been an error with the payment or billing, please contact us immediately so we can investigate and resolve the issue.

We aim to ensure that your experience with us is smooth and satisfactory. Please do not hesitate to contact us with any questions or concerns.

Fees & billing