Getting Paid

Payment Terms

Thank you for being a valued seller on our platform! We aim to make the payment process as simple and transparent as possible. Please read the details below to understand how and when you will receive payments for your sales.

Payment Schedule

• Payment Frequency: Payments are processed every 14 days after the buyer confirms receipt of their order.

• Payment Release: For orders paid via Cash on Delivery (COD), the payment will be collected by our courier partner at the time of delivery. Once the payment is received, we will hold the funds for 14 days to ensure that the customer is satisfied and there are no return or refund requests.

• Online Payments: For orders paid via online methods (credit/debit card, bank transfer, etc.), payments will be processed similarly, with funds held for 14 days after the product is delivered and confirmed by the customer.

Commission Fees

• Platform Commission: We charge a 10% commission on each sale made through our platform.

• Shipping Fees: A flat shipping fee of 41 EGP per item will be deducted from the payment to cover shipping costs. The shipping fee will be included in the customer’s payment, but it will be deducted from your total sales amount.

Payment Methods

We offer several methods to get paid. Choose the one that suits you best:

• Bank Transfer: We transfer your earnings directly to your bank account every 14 days. Please ensure that the bank details in your account are accurate.

• Mobile Payments: You may also opt for mobile payment services (such as Vodafone Cash, Orange Money, etc.). Please ensure that the details are accurate to avoid any delays.

Payment Hold and Dispute Resolution

• Payment Holds: We reserve the right to withhold payments in case of disputes, potential fraud, or unresolved customer return/issue claims.

• Disputes: If a customer disputes a transaction (e.g., requesting a refund or return), we will hold the payment until the issue is resolved. Once the dispute is resolved, the payment will be released accordingly.

Payment Notifications

• Transaction History: You can view your payment history and pending payments in your seller account. This will allow you to track the payments made to you and understand your earnings over time.

• Payment Confirmation: Once the payment is processed, you will receive an email notification and confirmation in your account. Payments will be transferred to your chosen method.

Issues with Payments

If you face any issues with your payment (e.g., delayed payments, incorrect amounts), please reach out to our support team immediately at support@klikby.com or call +201000813137. We will investigate and resolve any issues promptly.