1. Fees Overview:
We aim to provide transparency regarding all fees associated with purchases, returns, and other transactions. Below is a breakdown of the applicable fees:
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Shipping Fees:
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A flat shipping fee of 41 EGP will be charged for all orders.
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For returns due to defective products or incorrect shipments, the seller will cover the return shipping costs.
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For returns due to reasons such as a change of mind or non-defective products, the customer will be responsible for the return shipping costs.
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Return Fees:
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Defective or Incorrect Products: Return shipping will be covered by the seller.
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Non-Defective Returns: Return shipping costs will be the responsibility of the customer.
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Cancellation Fees:
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Orders can be canceled before shipping, free of charge. Once the order is shipped, cancellation will no longer be possible, and the return process will be subject to our regular return policies.
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Payment Processing Fees:
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Payment processing fees are applied by the payment provider. These are not part of our charges and are the responsibility of the customer. They vary depending on the method of payment.
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2. Reporting and Documentation:
To keep customers informed and ensure transparency in all transactions, we provide access to reports related to your orders. You can access your transaction history and status at any time.
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Order Confirmation: After your order is processed, you will receive a confirmation email with the details of your purchase, including the products, quantities, total cost, and any applicable taxes and fees.
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Invoices: Once your payment is processed, you will receive an invoice for the purchase made. This will detail the items purchased, the amounts charged, and any taxes or additional fees that apply.
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Refund and Return Reports: When a return is initiated, you will receive updates on the status of your return and refund. Once processed, a final refund report will be issued.
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Transaction Statements: For further clarity on your purchases, cancellations, returns, and exchanges, you can request transaction statements by contacting us.
3. Refund Reports:
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Upon receiving and inspecting your return, we will notify you of whether the refund is approved.
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If approved, the refund will be processed to your original payment method within 10 business days.
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You will receive a refund report detailing the amount refunded and any fees deducted, such as return shipping fees (if applicable).
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Please note, it may take some time for your bank or payment provider to process and reflect the refund.
4. How Fees Are Calculated:
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Shipping Fees: Calculated based on the flat fee structure outlined above.
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Return Shipping Fees: Only applicable if the return is for a non-defective item. The customer will bear these costs.
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Payment Processing Fees: These fees are determined by the payment method selected by the customer and are outside of our control.
5. Reporting for Sellers (For Vendors/Sellers on Our Platform):
Sellers who list products on our platform are required to report the following to us regularly:
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Sales Reports: Sellers must submit monthly sales reports detailing the number of units sold, the prices, and any refunds or returns issued.
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Tax Reports: Sellers are responsible for ensuring they comply with applicable tax laws. We may request tax-related reports or documentation when necessary.
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Inventory Reports: Sellers must regularly update their inventory status, including stock levels, to ensure availability and prevent discrepancies.
6. Late Payments and Penalties:
In cases where payments are delayed beyond the stipulated timelines (if applicable), late payment fees may be applied. These fees will be outlined clearly in the payment agreement and will vary based on the outstanding balance and payment term.
Contact Us:
If you have any questions regarding fees or reporting, or if you need clarification on a specific charge or fee, please feel free to contact us at:
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Email: support@klikby.com
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Phone: 01000813137
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