Eligibility for Return

• You can request a return within 14 days of receiving your order.
• The item must be in its original condition, unused, and in its original packaging.
• For used or pre-owned items: The item must be returned in the same condition in which it was received, without any damage or visible defects.
• You will need to provide proof of purchase (receipt or order confirmation).

How to Request a Return

To start a return, please contact our customer support team by email at support@klikby.com or by phone at +20 100 081 3137. Please include your order number and the reason for your return.

Return Shipping Costs

All returns are free of charge. klikby.com will cover all return shipping costs.

Return Processing

Once we receive the returned item, we will inspect it. If the return is approved, your refund will be issued to your original payment method within 10 business days.

If the item does not meet the return conditions (for example, if it is used or damaged), the return request may be rejected, and the item will be sent back to you at no additional cost.

Exchanges

If you wish to exchange an item, please return the item you no longer want. Once the return is processed and approved, you can place a new order for the replacement item.